Shipping Policy

Effective Date: 14 October 2024

At Seaonic, we strive to ensure that your orders are delivered to you in a timely and efficient manner. Please review our shipping policies below to understand how we process and handle your orders.

2. Options and Delivery Times

3. Shipping Rates

4. International Shipping

1. Processing Time

All orders are processed within [X] business days after payment is received. Orders placed on weekends or holidays will be processed the next business day. You will receive an email notification once your order has been shipped.

2. Shipping Options and Delivery Times

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within [X] to [X] business days.
  • Express Shipping: Estimated delivery within [X] to [X] business days.

Shipping times may vary depending on your location and any unforeseen delays caused by the carrier.

3. Shipping Rates

Shipping rates are calculated at checkout based on your location and the weight of your order. We strive to offer competitive shipping rates to ensure a smooth delivery experience.

 

For international orders, additional taxes, duties, and customs fees may apply, depending on your country’s regulations. These fees are not included in our shipping rates and are the responsibility of the customer.

4. International Shipping

We offer international shipping to selected countries. Please note that international shipping times may vary based on the destination and customs clearance processes. Seaonic is not responsible for any delays caused by customs or import processes in your country.

 

For specific shipping rates and times for international orders, please check at checkout or contact our support team.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the progress of your shipment through the carrier’s website using the provided tracking number.

6. Lost or Delayed Shipments

If your order is delayed or has not arrived within the expected delivery window, please contact our customer service team at info@seaonic.com. While we will do our best to assist you, Seaonic is not responsible for delays caused by shipping carriers or customs.

7. Incorrect Shipping Information

It is the customer’s responsibility to ensure that the shipping address entered during checkout is accurate. If you realize there is an error in your shipping information, please contact us as soon as possible. We will do our best to correct the issue before your order ships, but we cannot guarantee changes after an order has been processed.

8. Return to Sender

If your order is returned to us due to an incorrect or incomplete shipping address, or if the package is unclaimed, you will be responsible for any reshipping fees. Please ensure your shipping information is accurate to avoid delays or additional fees.

9. Damaged or Missing Items

If your order arrives damaged or with missing items, please contact our customer service team within [X] days of receiving your order. We will work with you to resolve the issue, whether by providing a replacement or refund.

10. Contact Us

If you have any questions or concerns about your order or shipping, please contact us at info@seaonic.com.