Return Policy

Effective Date: 14 October 2024

At Seaonic, we are committed to providing high-quality products and ensuring your satisfaction. If you are not completely satisfied with your purchase, we offer a return and refund policy to make the process as seamless as possible. Please read the details below.

2. Refunds

3. Exchanges

4. Non-Returnable Items

1. Returns

Customers have 30 days from the date of receiving their order to request a return. To be eligible for a return, the item must be unused, unopened, and in its original packaging.

 

To initiate a return, please contact our customer service team at info@seaonic.com with your order details and the reason for the return. Once your return is approved, we will provide you with instructions on where to send the product.

 

Please note that return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item.

2. Refunds

Once we receive and inspect the returned item, we will process your refund within 1 week. Refunds will be issued to your original method of payment.

 

Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.

3. Exchanges

If you received a defective, damaged, or incorrect item, we will gladly replace it at no additional cost. Customers must request an exchange within 14 days of receiving their order.

 

To request an exchange, email info@seaonic.com with your order details and photos of the issue.

4. Non-Returnable Items

For health and safety reasons, certain items are non-returnable once opened. These include:

  • Opened or used products
  • Items purchased on sale or with a discount code
  • Any product that has been tampered with or not in its original condition

If you are unsure whether your product is eligible for return, please contact our customer service team for clarification.

5. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, first check with your bank or credit card company, as processing times can vary. If you’ve done this and still haven’t received your refund, please contact us at info@seaonic.com.

6. Return Shipping
  • Customers are responsible for return shipping costs unless the return is due to a Seaonic error (e.g., incorrect or damaged item).
  • We recommend using a trackable shipping service or purchasing shipping insurance for high-value returns.
  • Seaonic is not responsible for lost or undelivered return shipments.

7. Contact Us

If you have any questions about our Return and Refund Policy or need assistance with your return, please contact our customer service team at info@seaonic.com.