Frequently Asked Questions

Browse through the sections below to find the information you need. If you don’t see what you’re looking for or have more questions, feel free to reach out to us. We’re here to assist you!

General Questions

What is your return policy?

Returns are free, but shipping costs are at the customer’s expense. Opened products are not eligible for return. Refunds are processed within one week of receiving the returned product.

How do I track my order?

Tracking links are sent with all order confirmation emails. If you didn’t receive one, email info@seaonic.com with your order number, name, and email, and we’ll assist you.

Can I cancel or modify my order?

You have a 30-day cancellation window. If the order has already been shipped, shipping costs will be at the customer’s expense. Please contact us as soon as possible to request changes.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes as long as all details are clearly provided during checkout.

Do you have a physical store?

Currently, we operate exclusively online, but we offer free returns to ensure a risk-free experience.

Product Questions

Are Seaonic products safe for people with medical conditions?

Yes, Seaonic is safe for most people with medical conditions, as it provides natural ionic minerals that are easily absorbed at the cellular level. However, if you have a specific health condition, we recommend consulting your healthcare provider before use.

Can Seaonic be used by individuals with high blood pressure?

Yes, Seaonic is generally safe for individuals with high blood pressure due to its balanced mineral profile. For those with high salt sensitivity, we recommend consuming it as an isotonic solution (diluted with 25ml of water), unless during exercise, when the full-strength hypertonic solution is ideal.

What is the best way to use Seaonic for general wellness?

Take one sachet daily in the morning to replenish essential minerals, support energy production, and improve overall vitality.

How should active individuals or those with health challenges use Seaonic?

For individuals who are highly active or managing health conditions, we recommend taking two sachets daily—one in the morning and another midday or post-workout—for enhanced mineral support and recovery.

How do I make an isotonic solution, and when should I take it?

To create an isotonic solution, dilute one sachet with 25ml of filtered water. Drink immediately. This is especially useful before bed for relaxation and recovery or for individuals with high salt sensitivity.

Can Seaonic help with fatigue and low energy?

Yes! Seaonic’s complete spectrum of 78 ionic minerals helps restore cellular energy, reduce fatigue, and improve mental clarity. Consistent daily use supports long-term energy production at the cellular level.

Does Seaonic help with muscle cramps or recovery?

Absolutely. Seaonic replenishes not just the main electrolytes but all 78 essential minerals lost through sweat, making it highly effective for preventing cramps and improving post-exercise recovery.

Is Seaonic safe for pregnant or breastfeeding individuals?

Yes, Seaonic is safe during pregnancy and breastfeeding, as it provides the essential minerals needed to support both the mother and baby’s health. For specific guidance, consult your healthcare provider.

Payment Questions

What payment methods do you accept?

We accept credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Afterpay for installment payments.

Do you offer installment payment options?

Yes, we offer installment payments through Afterpay.

Is my payment information secure?

Yes, all transactions are processed using industry-standard encryption technology to ensure the security of your payment information.

Shipping Questions

How long does shipping take?

Shipping within the US typically takes 2-5 days. International shipping takes 10-14 days on average.

How much does shipping cost?

Shipping costs vary based on location, but we offer free shipping on orders over $100 USD.

Do you offer free shipping?

Yes, all orders over $100 USD qualify for free shipping.

Do you ship internationally?

Yes, we ship internationally to most countries. Delivery times and costs vary depending on location.

Contact Questions

How can I contact customer service?

You can reach us at info@seaonic.com or through our chat feature on the website.

What are your business hours?

Our business hours are Monday to Friday, 9:00 am to 5:00 pm EST. We aim to respond to all inquiries within 24 hours.

How can I provide feedback?

We value your feedback! Feel free to leave us a message via our contact page or email us at info@seaonic.com.