Support library

Seaonic 101.
All your answers here.

From ocean minerals to clean hydration — the formula, the process, the offer and the parcel, in one place.

General

What is your return policy?

Returns are free, but shipping costs are at the customer’s expense. Opened products are not eligible for return. Refunds are processed within one week of receiving the returned product.

How do I track my order?

Tracking links are sent with all order confirmation emails. If you didn’t receive one, email info@seaonic.com with your order number, name, and email, and we’ll assist you.

Can I cancel or modify my order?

You have a 30-day cancellation window. If the order has already been shipped, shipping costs will be at the customer’s expense. Please contact us as soon as possible to request changes.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes as long as all details are clearly provided during checkout.

Do you have a physical store?

Currently, we operate exclusively online, but we offer free returns to ensure a risk-free experience.

Not in here?

A human answers within one business day.

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