Support library
Seaonic 101.
All your answers here.
From ocean minerals to clean hydration — the formula, the process, the offer and the parcel, in one place.
General
What is your return policy?
Returns are free, but shipping costs are at the customer’s expense. Opened products are not eligible for return. Refunds are processed within one week of receiving the returned product.
How do I track my order?
Tracking links are sent with all order confirmation emails. If you didn’t receive one, email info@seaonic.com with your order number, name, and email, and we’ll assist you.
Can I cancel or modify my order?
You have a 30-day cancellation window. If the order has already been shipped, shipping costs will be at the customer’s expense. Please contact us as soon as possible to request changes.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes as long as all details are clearly provided during checkout.
Do you have a physical store?
Currently, we operate exclusively online, but we offer free returns to ensure a risk-free experience.
What is the difference between Seaonic Hypertonic and Seaonic Isotonic?
Both start from the same source — pure, cold-microfiltered seawater from the Bay of Biscay. The difference is concentration.
Hypertonic is our original, concentrated formula. It is your "Activate" format — higher mineral intensity, designed for mornings, before or during exercise, and periods of active depletion.
Isotonic is the same seawater diluted with pure spring water to a gentler, balanced concentration. It is your "Restore" format — gentler, suitable for any time of day, and ideal for daily maintenance or sensitive individuals.
Which one should I take?
If you are active, exercising, or want morning mineral support — start with Hypertonic.
If you want gentle daily hydration at any time of day — Isotonic is your go-to.
Not sure? Contact our team at info@seaonic.com for a personal recommendation.
When should I take Seaonic?
Hypertonic: morning, or before and during exercise.
Isotonic: any time of day.
For best absorption, take either format on an empty stomach — ideally 30 minutes before a meal or 90 minutes after.
What does Seaonic taste like?
Salty — clean and natural, not synthetic or sour. Hypertonic is more intense; Isotonic is milder. If you are new to it and finding the taste strong, you can mix it with a small amount of water to start. Once you are used to it, take it straight for optimal absorption.
Can I mix Seaonic into coffee, juice, or a smoothie?
You can, but it is not ideal. Seaonic works through osmosis — the concentration of the fluid matters, not just the minerals in it. Diluting it into a large drink changes how it is absorbed at the cellular level. If you are getting used to the taste, mixing with a little water is fine. For full benefit, take it straight.
How should active individuals use Seaonic?
Two sachets daily — Hypertonic in the morning or pre-workout, Isotonic later in the day. For a protocol tailored to your needs, or reach out to our health coaches at info@seaonic.com.
Can Seaonic help with cognitive functions and stress management?
Seaonic does not directly enhance cognitive function. What we know is that electrolyte depletion affects nerve signalling, concentration, and mental clarity. Seaonic restores the mineral balance your body needs to function normally. If depletion was the obstacle, removing it lets your body do the rest.
Can Seaonic help with fatigue and low energy?
Cellular energy production depends on mineral balance. When you are depleted, your body cannot maintain normal output. Seaonic replenishes the full spectrum of ionic minerals your cells need to function properly — without stimulants, without shortcuts.
Does Seaonic help with muscle cramps or recovery?
Muscle function relies on proper mineral balance. Sweat depletes far more than just sodium. Seaonic provides up to 78 ionic minerals and trace elements in their natural ratios, supporting normal muscle function and providing what your body needs for recovery.
Can Seaonic be used by individuals with high blood pressure?
Please check with your healthcare professional before use. If you have high blood pressure or salt sensitivity, we suggest starting with Isotonic, our gentler, balanced concentration.
Are Seaonic products safe for people with medical conditions?
Please check with your healthcare professional before use if you have a medical condition or take medication. Seaonic is pure, filtered seawater with naturally occurring ionic minerals, and many people start with Isotonic, our gentler format.
Is Seaonic safe for pregnant or breastfeeding individuals?
Please check with your healthcare professional before use during pregnancy or breastfeeding. Many people in this situation choose Isotonic, our gentler, balanced format.
Is Seaonic safe?
Yes. Seaonic is collected from the Bay of Biscay at 30–50 m deep, cold-microfiltered at 0.22 microns, and third-party tested across 100+ quality parameters before every batch is released. No microplastics. No heavy metals. No pathogens. Just clean, bioavailable marine plasma.
What exactly is inside Seaonic?
Seaonic Hypertonic contains one ingredient: pure cold-microfiltered seawater, harvested from the Bay of Biscay. Seaonic Isotonic contains the same seawater diluted with pure spring water. Nothing else added.
Are there really up to 78 minerals and trace elements?
Yes — up to 78 ionic minerals and trace elements in their naturally occurring ratios. Sodium, magnesium, potassium, calcium, chloride, zinc, selenium, iodine, copper, and more. None of it is added. It is simply what the ocean contains.
What makes Seaonic different from other electrolyte supplements?
Most electrolytes are made from isolated compounds — sodium chloride, magnesium oxide — mined or synthetically produced, then mixed with sweeteners, preservatives, and flavourings like citric acid (added for manufacturing convenience, not health). Seaonic contains none of that. It is the complete, unprocessed mineral spectrum — straight from the source, in the form your body actually absorbs.
Why are the mineral values and %RDA lower than other brands?
Because RDA values measure total quantity, not bioavailability. 1,000mg of sodium chloride only delivers approximately 390mg of absorbable sodium once it dissociates — and that does not account for cofactors or mineral interdependence. Seaonic's minerals are already ionic and ready for uptake. Do not be misled by labels that show higher numbers but deliver less.
What are Seaonic sachets made of?
A pharmaceutical-grade inner film certified for zero leaching, no microplastics, and no chemical interaction. The water never touches plastic, metal, or any material that could alter its ionic structure. The container is part of the formula.
What payment methods do you accept?
We accept credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Afterpay for installment payments.
Do you offer installment payment options?
Yes, we offer installment payments through Afterpay.
Is my payment information secure?
Yes, all transactions are processed using industry-standard encryption technology to ensure the security of your payment information.
How long does shipping take?
Shipping within the US typically takes 2-5 days.
How much does shipping cost?
Shipping costs vary based on location, but we offer free shipping on orders over $100 USD.
Do you offer free shipping?
Yes, all orders over $100 USD qualify for free shipping.
Do you ship internationally?
Not at the moment. We currently ship within the US only.
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